“Logi Capture cannot install, requires restart”. How to fix?

A lot of people are complaining about being unable to (re)install Logi Capture, the software that comes with modern Logi (formerly known as Logitech) webcams.

The complaints

For example, Sasha says: "Logi Capture Version 2.06.8 will not complete installing on my Windows 10 PC. The .exe file immediately jumps to a "Restart Required" screen, and upon reboot nothing happens.  Have cleared regisistry and removed all other logitech files.", to which the customer support gives an answer that indicates they didn't even read the question.

Michael says: "can't install Logi Capture software for my Brio anymore. I get the restart required splash screen after clicking the exe. Restart doesn't solve the issue. Cleaning up the registry doesn't help either. using Win 10 (1909)"

And Jason says: "I just uninstalled Logitech Capture  2.00.226 from my Windows 10 64bit. Then I went to install it again as an Admin, but I now get a window telling me, Restart Required - "Restart is required to continue with LogitechCapture installation." I have followed this process 3 times, with no installation complete. FYI- I have Skype for Business and ZOOM installed on my machine. Skype and another Softphone client that has video conferencing login upon startup."

I think I figured out how to fix this issue. I first installed version 2.08.11, which has some bugs. After removing that version, I ran into the same message trying to install version 2.06.12. Restarting the computer didn't fix anything.

My analysis

It seems that when uninstalling LogiCapture, the old version leaves uninstall instructions in the registry, the LogiCaptureSetupNeedReboot key in the RunOnce section to be exact. The installer expects Windows to run a command based on that, and then remove the data from the registry. It is normal for uninstallers to do such a thing, but Logi has done it wrong: when you're running a 64-bit computer, it writes to the 64-bit registry. Apparently, Windows doesn't even look at the 64-bit version of the registry for RunOnce entries. Therefore, after uninstalling the software from a 64-bit computer, you can never reinstall Logi Capture anymore.

My fix

Fixing this issue is simple. Just remove the wrong entry from the registry

click start
type "cmd" and then press ctrl+shift+enter to run cmd as administrator
then in the command line screen, type:

reg delete HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce /v LogiCaptureSetupNeedReboot /reg:64

(on one line)

After this, I could start Capture_2.06.12.exe or Capture_2.08.11.exe to reinstall Logi Capture.

Please use these tips at your own responsibility.

The real fix

Of course, Logi should fix this in their installer/uninstaller. But given that version 2.08 introduced an annoying message in big red letters to push you away from Logi Capture to another product, I don't think we'll get a real solution soon.

© GeekLabInfo "Logi Capture cannot install, requires restart". How to fix? is a post from GeekLab.info. You are free to copy materials from GeekLab.info, but you are required to link back to http://www.geeklab.info

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Windows 7 and Windows 8 updates slow

The last few months, I've noticed brand new clean Windows 7 installs have a hard time updating for the first time. Doesn't matter if they are updating from the original Microsoft update service of from a WSUS server, the time until the first update sometimes can be hours.

This update is supposed to fix that. I haven't tried it myself yet:
https://support.microsoft.com/en-us/kb/3161608

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Windows 7: Using symbolic links

Linux and unix have had this nifty little feature called symlinks (symbolic links) for decades. Windows has finally caught up with the new command mklink.

Windows Vista introduced the new command mklink, which was expanded in Windows 7.

Syntax

MKLINK [[/D] | [/H] | [/J]] Link Target
 
        /D      Creates a directory symbolic link.  Default is a file
                symbolic link.
        /H      Creates a hard link instead of a symbolic link.
        /J      Creates a Directory Junction.
        Link    specifies the new symbolic link name.
        Target  specifies the path (relative or absolute) that the new link
                refers to.

Examples

Link d:\myfile.txt (the file) to c:\something.txt (the link):

mklink c:\something.txt d:\myfile.txt

Make some crappy old program save its data to your fileserver directly by linking \\fileserver\data (target) to c:\program files\crappy-old-program\data (the directory).

mklink "c:\program files\crappy-old-program\data" \\fileserver\data /d

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Use dsacls to gain access to active directory policies

I've locked myself out of group policies a couple of times. When this happens to you, you can gain access again running the following command:

dsacls.exe "CN={GUID},CN=Policies,CN=System,DC=local" /R "Authenticated users"
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Open EPS files with GIMP for Windows

To open EPS files on GIMP for Windows, you'll need to install GhostScript. You can download GhostScript here. After installing, you'll also need to configure a system environment variable: GS_PROG. This variable must point to the executable, in my case C:\Program Files\gs\gs9.05\bin\gswin32.exe.

Setting the environment variable is done in the advanced settings of "my computer".© GeekLabInfo
Open EPS files with GIMP for Windows is a post from GeekLab.info. You are free to copy materials from GeekLab.info, but you are required to link back to http://www.geeklab.info

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Setting up a PPTP VPN to a Windows 2008 Server

Requirements

Linux
KDE
A Windows server to connect to.

Step 1: Install required software

yum install kde-plasma-networkmanagement-pptp NetworkManager-pptp

Step 2: Configure the network

In the KDE Network Manager plasma module, go to the tab VPN, click add and choose PPTP.

Enter and connection name you like. In the field "gateway" type the hostname or IP number of the Windows server you're connecting to. Under Login, Password and NT Domain, fill in your authentication data. Then click advanced.

In the advanced window, disable EAP and enable MPPE. Then click OK.

Go to the tab IPv4. Under method, I chose Automatic (VPN). But Automatic (VPN) addresses only is also a nice option: it sets the IPs but no DNS settings.

Go to the routes sub-tab. Switch on Ignore automatically obtained routes and Use only for resources on this connection to make sure the connection doesn't steal your traffic. Then I entered a manual route: 192.168.178.0/255.255.255.0 to gateway 0.0.0.0 (it is a ppp device after all).

You may want to configure IPv6 as well, but I don't at this moment, so I'm not documenting this.

Step 3: Connect

Click on the icon in the tray and connect.

Ubuntu/Debian

I'm running RedHat-based software on all of my machines. Above information may be useful for Ubuntu/Debian users, but it's not tested and I'm not supporting it.

Servers: RedHat Enterprise Linux/CentOS is more suitable for servers, as there's a lot of professional level support available. I think that's important, because if I say, get a car accident, I want the servers to be managable by another professional.

Desktops/Laptops: RPM packages are pretty exchangable between RedHat-based platforms. That's a good reason to run Fedora on the desktop.

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Setting up a PPTP VPN to a Windows 2008 Server is a post from GeekLab.info. You are free to copy materials from GeekLab.info, but you are required to link back to http://www.geeklab.info

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MS Paint: Insufficient memory

One of my users got an annoying message when starting MS Paint (mspaint.exe):

Onvoldoende geheugen of bronnen om de bewerking te voltooien. Sluit enkele programma's af en probeer het opnieuw.

Which means:

Insufficient memory to complete operation. Close some programs and try again

Other resources suggested that the file opened was too big or that we're doing something with a .tiff file. But he was just starting paint, no images involved at that point. The solution was to open regedit and remove the following key:
HKCU\Software\Microsoft\Windows\CurrentVersion\Applets\Paint
That reset all MS Paint settings and we could start paint again.© GeekLabInfo
MS Paint: Insufficient memory is a post from GeekLab.info. You are free to copy materials from GeekLab.info, but you are required to link back to http://www.geeklab.info

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Turn off Internet Explorer Enhanced Security Configuration in Windows Server 2008

  • Start Server Manager (servermanager.msc)
  • Go to the top node named "Server Manager (SERVERNAME)"
  • On the right side, under server summary>Security information, disable IE Enhanced Security Configuration (ESC) for whoever you like.

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Turn off Internet Explorer Enhanced Security Configuration in Windows Server 2008 is a post from GeekLab.info. You are free to copy materials from GeekLab.info, but you are required to link back to http://www.geeklab.info

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Windows 7 network awareness

After switching my network to a more strict proxy server recently, I found that Windows 7 machines were reporting they weren't connected to the internet anymore. While this is partly true, unauthenticated users can no longer just access http, users don't need to get this message.

The probing software is called Microsoft NCSI. What it does, is:

  1. perform a DNS lookup on www.msftncsi.com, and request http://www.msftncsi.com/ncsi.txt. This file is a plain-text file that contains only the text Microsoft NCSI.
  2. then do a DNS lookup request for dns.msftncsi.com. The answer should be an A-record resolving to 131.107.255.255. If no answer, or a wrong answer is given, NCSI assumes the internet connection is faulty.

I whitelisted www.msftncsi.com in my proxy to allow outbound http-connections from unauthenticated users to this domain.© GeekLabInfo
Windows 7 network awareness is a post from GeekLab.info. You are free to copy materials from GeekLab.info, but you are required to link back to http://www.geeklab.info

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